Privacy Policy

Privacy Policy

Travelexie
Last Updated: 18-02-2026

Travelexie (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you use our website, services, or communicate with us.

This policy is prepared in accordance with:

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Digital Personal Data Protection Act, 2023 (DPDP Act)

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Definitions (As per DPDP Act, 2023)

  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.
  • Data Principal: The individual to whom the personal data relates.
  • Data Fiduciary: The entity that determines the purpose and means of processing personal data (Travelexie).
  • Processing: Collection, storage, use, sharing, or deletion of personal data.

2. Information We Collect

a) Personal Information

We may collect:

  • Full name
  • Phone number
  • Email address
  • Residential or billing address
  • Passport and visa details (for travel bookings)
  • Date of birth
  • Nationality
  • Payment details
  • Emergency contact details

b) Sensitive Personal Data (if applicable)

As defined under the IT Rules, this may include:

  • Financial information (bank account, credit/debit card details)
  • Government identification numbers (passport, Aadhaar if voluntarily provided)

Sensitive data is collected only when necessary for service delivery.

c) Automatically Collected Information

  • IP address
  • Device and browser type
  • Website usage data
  • Cookies and tracking data

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

  1. Consent: When you voluntarily provide data for bookings, inquiries, or subscriptions.
  2. Legitimate Use:
    • Fulfilling travel bookings
    • Customer service
    • Legal compliance
  3. Legal Obligations:
    • Immigration, airline, and government requirements
    • Tax and accounting laws

You may withdraw consent at any time as per Section 6 of the DPDP Act.

4. Purpose of Data Collection

We use your information to:

  • Process travel bookings and reservations
  • Issue tickets, vouchers, and travel documents
  • Coordinate with airlines, hotels, and partners
  • Provide customer support
  • Send booking confirmations and updates
  • Send marketing communications (with consent)
  • Comply with legal obligations

5. Sharing and Disclosure of Information

We may share your personal data with:

a) Travel and Service Partners

  • Airlines
  • Hotels
  • Tour operators
  • Transport providers
  • Visa processing agencies
  • Travel insurance providers

b) Payment Gateways

For secure transaction processing.

c) Government or Regulatory Authorities

When required by law or for travel compliance.

We do not sell or rent your personal data to third parties.

6. Cross-Border Data Transfers

As travel services often involve international partners, your personal data may be transferred outside India.

Such transfers will be made:

  • Only to countries permitted by the Government of India under the DPDP Act, or
  • With your explicit consent, or
  • When necessary for travel bookings and related services.

7. Data Retention

We retain personal data only for as long as necessary:

  • For completing travel services
  • For legal, accounting, and tax purposes
  • To resolve disputes

After the retention period, data will be securely deleted or anonymized.

8. Your Rights Under the DPDP Act

As a Data Principal, you have the right to:

  1. Access Information
    • Know what personal data we hold about you.
  2. Correction and Erasure
    • Request correction of inaccurate data.
    • Request deletion of unnecessary data.
  3. Withdraw Consent
    • At any time, where processing is based on consent.
  4. Grievance Redressal
    • File a complaint regarding misuse of your data.
  5. Nominate a Representative
    • Appoint another person to exercise your rights in case of incapacity or death.

Requests can be sent to our Grievance Officer (details below).

9. Data Security Measures

(As per IT Act, 2000 & SPDI Rules, 2011)

We follow reasonable security practices, including:

  • Secure servers and firewalls
  • SSL encryption for transactions
  • Access control and authentication
  • Regular system monitoring

Despite our efforts, no internet transmission is completely secure.

10. Cookies and Tracking

We use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze traffic

You can disable cookies through browser settings.

11. Children’s Data

We do not knowingly collect personal data of children under 18 without consent from a parent or guardian.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

13. Grievance Officer (As per IT Act & DPDP Act)

For complaints, data access, correction, or deletion requests:

Grievance Officer
Travelexie
Email: info@travelexie.com
Phone: +91 9147366914
Address: P98, 32/1, Sahapur Colony, New Alipore, Kolkata – 700053

We will respond to grievances within the timeline prescribed by applicable laws.

14. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

15. Consent

By using our website or services, you:

  • Agree to this Privacy Policy
  • Consent to the collection and processing of your personal data as described herein