Refund & Cancellation Policy
Effective Date: 24-02-2026
1. Cancellation by Customer
Cancellations must be submitted in writing. Charges apply as follows (land arrangements):
Time Before Departure | Cancellation Charges |
45 days or more | Booking amount or actual supplier charges |
30–44 days | 25% of total tour cost |
15–29 days | 50% of total tour cost |
7–14 days | 75% of total tour cost |
Less than 7 days / No-show | 100% of total tour cost |
Higher charges may apply for peak season, luxury travel, cruises, or promotional fares.
2. Flights
- Airline rules apply.
- Many fares are non-refundable.
- Refunds depend entirely on airline approval.
3. Hotels & Land Services
- Subject to Supplier cancellation policies.
- Non-refundable rates cannot be cancelled or amended.
4. Visa & Insurance
All visa fees, service charges, and insurance premiums are strictly non-refundable.
5. Visa Rejection
Visa refusal does not entitle the traveler to a full refund. Applicable cancellation charges will apply.
6. No-Show
Failure to commence travel as scheduled will result in 100% cancellation charges.
7. Amendments
Rescheduling or changes may incur additional costs and are subject to availability.
8. Refund Processing
- Refunds will be processed only after funds are received from Suppliers.
- Typical timeframe: 7–45 working days (may extend for international cases).
- Refunds will be made to the original payment method.
9. Cancellation by Travelexie
If cancellation occurs due to force majeure, supplier failure, or operational reasons:
- Alternative arrangements may be offered, OR
- Refund will be processed subject to Supplier refunds
No additional compensation shall be payable.
10. Non-Refundable Charges
The following are generally non-refundable:
- Service fees
- Processing charges
- Payment gateway charges
- Credit card fees
- Promotional discounts
- Convenience fees
11. Force Majeure
No liability for cancellations due to circumstances beyond control. Refunds depend solely on Supplier policies.